Return & Refund Information
Refund and cancellation conditions can differ between dashboard access, app-store purchases, credits, and separately licensed Expert Advisor products. Confirm the conditions presented for the specific product and payment channel before purchase.
Last reviewed: 2 October 2026
Free, Pro and Max are AI chart-analysis dashboard plans. Their credits are separate from MT5 EA licenses. Check the plan's payment, renewal, cancellation and unused-credit conditions at checkout; Private EA refund terms do not automatically apply to dashboard purchases.
The published Private EA V1.1 and V3.16 terms state: all sales are final; no refunds will be issued. They explain the digital nature of the software and that refunds are not feasible once license access is granted. Read your version's terms before payment. A support review does not itself establish refund eligibility.
Dynamic Hedger offers its own trial and seven-day, monthly and annual access options. Confirm the chosen access period, activation, renewal, cancellation and refund conditions before payment. A Private EA license or dashboard credit balance is a separate purchase.
Review the Private EA V3.16 terms, V1.1 terms, or Dynamic Hedger access options for the product you are considering. App-store transactions also use the store's billing and refund process. A request for review does not itself establish refund eligibility or a shared refund window across products.
Include the product and version, payment channel, purchase date, transaction reference, purchase email, and whether you need a billing correction, cancellation, refund review or technical help. Retain the seller details and terms shown at purchase. Send only relevant redacted evidence; never include a trading password, one-time code or private license secret.
Send the request to support@yoforexai.com or use the public contact form.
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